We’re only a call or mouse click away
Our team of experts is available to help you with any questions you may have regarding health plans, patient eligibility or ODS programs.
Telephone numbers
Dental Professional Relations
Local: 503-265-5720
Toll-free: 888-374-8905
Fax: 503-243-3965
Dental Customer Service
Local: 503-265-5680
Toll-free: 877-277-7280.
Medical Professional Relations
Local: 503-265-5711
Toll-free: 877-664-4762
Numbers for physicians and staff
Our team is available to answer your calls Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.
Professional Services Line
Local: 503-243-3968
Toll-free: 877-337-0650
Fax: 503-243-3964
Press 1 for the Referral and Authorization Unit
Press 2 for the Medical Unit
Press 3 for the Dental Unit
Pharmacy Customer Service
Local: 503-243-3960
Toll-free: 888-361-1610
Fax: 800-207-8235
Referrals/Authorizations Medical Intake
Local: 503-243-4496
Toll-free: 800-258-2037
Fax: 503-243-5105
Healthcare Services: Case Management & Disease Management
Local: 503-948-5561
Toll-free: 800-592-8283
Fax: 503-243-5105
Healthcare Services (Authorizations & Referrals)
Local: 503-265-2940
Toll-free: 888-474-8540
Fax: 503-243-5105
Electronic Data Interchange (EDI)
Local: 503-243-4492
Toll-free: 800-852-5195
Benefit Tracker
Local: 503-265-5616
Toll-free: 877-277-7270
Oregon Health Plan (OHP)
Pharmacy Customer Service
Local: 503-265-2939
Toll-free: 888-474-8539
Fax: 503-948-5556
Healthcare Services (Authorizations & Referrals)
Local: 503-265-2940
Toll-free: 888-474-8540
Fax: 503-243-5105
Medical Customer Service
Local: 503-765-3521
Toll-free: 888-788-9821
Chemical Dependency
Local: 503-265-2938
Toll-free: 888-474-8538
Fax: 503-670-8349
Claims Submission
Dental Claims
Dental Claims
601 S.W. Second Ave.
Portland, OR 97204
Medical Claims
Medical Claims
P.O. Box 40384
Portland, OR 97240
OHP Mailing Addresses
Medical Claims
ODS-OHP Medical Claims
P.O. Box 3550
Portland, OR 97208
Complaints and Appeals
ODS Health Plan, Inc.
Attn: Appeal Unit
601 S.W. Second Avenue
Portland, OR 97204
Pharmacy Claims
P.O. Box 3625
Portland, OR 97208
Address
Physical address: 601 S.W. Second Ave. Portland, OR 97204
ODS Holidays
ODS observes the following holidays. Business offices will be closed.
2012
| New Year's Eve: | December 30th, 2011 |
| Memorial Day: | May 28th |
| Independence Day: | July 4th |
| Labor Day: | September 3rd |
| Thanksgiving: | November 22nd, 23rd |
| Christmas: | December 24th, 25th |
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Check benefits and eligibility
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Check benefits and eligibility
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