NCQA is governed by a Board of Directors that includes employers, consumer and labor representatives, health plans, quality experts, policy makers and representatives from organized medicine.
HEDIS 2008 — CAHPS® 4.0H health plan survey
ODS participates in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. This survey asks our members to rate their satisfaction with their providers, health plan and overall experience with healthcare services. The survey is an initiative of the United States Department of Health and Human Services Agency for Healthcare Research and Quality (AHRQ). Health plans across the nation use this same survey so that members have comparable information on health plan performance. We use our CAHPS survey results to identify strengths and improvement opportunities.
A National Committee for Quality Assurance (NCQA)-certified survey vendor conducts our annual CAHPS survey. This ensures that the survey is administered according to rigorous NCQA standards and that our CAHPS ratings are accurate and reliable.
Included in the reports listed below are several of our 2008 CAHPS survey results. The ratings reflect ODS members’ experience with their healthcare services in 2007. Members who responded were 18 years of age and older as of Dec. 31, 2007, and selected through a random sampling. Our 2008 rates, as published in the NCQA Quality Compass, are compared to the NCQA regional* and national averages.**
2008 CAHPS survey results — selected reports
- Overall rating of the health plan
- Claims processing composite
- Customer service composite
- Getting care quickly composite
- Getting needed care composite
*Regional mean is the average score for all Preferred Provider Organization (PPO) plans in Alaska, Idaho, Oregon and Washington.
**National mean is the average score for all PPO plans nationally.
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