Online Statement for Providers
ODS is currently in the process of enhancing our administrative system. This enhancement will result in greater flexibility and increased productivity, allowing us to continue to deliver high-quality, prompt service. Groups will be moved to the enhanced system in three phases, the first of which is scheduled to begin in December. The timing of subsequent phases has not yet been finalized.
As ODS transitions our groups to the enhanced system, you will be receiving more frequent payments—possibly up to seven payments in one month as the new system pays claims weekly. The claims processing and payment system currently in use pays claims every two weeks with the potential of one additional payment at the end of each month. As we transition our members to the enhanced system some of your claims may be paid on our current system and some may be paid on the enhanced system with a maximum number of monthly payments of seven. While this may generate a slight increase in paperwork for your staff, we are pleased to note that your claims will be paid even more quickly than they are today.
The online services you use today will all remain available. Benefit Tracker is an important tool for many of our providers and this service will continue to be available during and after the transition to the enhanced system. The URL for Benefit Tracker will be changing soon and providers will be notified prior to that change.
To learn more about this project, visit our FAQs or call ODS Professional Relations at 503-243-3968 or 877-337-0650 to speak to us directly. We appreciate your support of this worthwhile venture, which will help us continue our role as a leader in the industry.