ODS. Healthcare from your head to your toes.

Customer Service just for you

If you prefer, you may email us. A Member Service representative will respond to your e-mail within 24 hours (excluding weekends and holidays).

PERS Health Insurance Program
www.pershealth.com
503-224-7377
800-768-7377 toll free
TTY users call 711
7:30AM - 5:30PM (Pacific Time)
Monday through Friday
Mailing address:
P.O. Box 40187
Portland OR 97240-0187

PERS ODS Advantage Member Services
503-265-4761
877-299-9061 toll free
TTY users call 711
503-948-5577 Fax
7:00AM - 8:00PM (Pacific Time)
Seven days a week

Mental Health and Chemical
Dependency Services
503-624-9382
800-799-9391 toll free
TTY users call 711
8:00AM - 5:30PM (Pacific Time)
Seven days a week

ODS Health Plan, Inc.
601 SW Second Avenue
Portland, OR 97204

Pharmacy Customer Service
503-265-4709
888-786-7509 toll free
TTY users call 711
800-207-8235 Fax
7:00AM - 8:00PM (Pacific Time)
Seven days a week

Pharmacy Claims
ODS Health Plan, Inc.
Attn: Pharmacy Claims
PO Box 40327
Portland, OR 97204
800-207-8235 Fax

Appeal & Grievance Unit
ODS Health Plan, Inc.
PO Box 40384
Portland, OR 97240-4038
503-412-4003 Fax

Email ODS Advantage Member Services

Name:
Subscriber ID:
Group# or name:
E-mail address:
Telephone number:	If you provide your phone number, a sales or customer service representative will contact you.
Message regarding:
Message:

Disclaimer: E-mail is not a secure method of transmission. If you prefer, you can reach us by telephone or mail. ODS will respond to your inquiry within 24 to 48 hours, excluding weekends and holidays.

ODS has always treated all member information as confidential. If you are sending ODS an email inquiring about your own protected health information, it is likely that we will be able to assist you.

If you are inquiring on another member under the plan, you will need to call ODS Customer Service. Depending on your relationship to the person you are inquiring about, we may require a verbal approval or written authorization in order to discuss their protected health information if we don't already have one on file.

ODS Holidays

ODS observes the following holidays. Business offices will be closed.

2012

New Year's Eve:	December 30th, 2011
Memorial Day:	May 28th
Independence Day:	July 4th
Labor Day:	September 3rd
Thanksgiving:	November 22nd, 23rd
Christmas:	December 24th, 25th