Medical Member Service
503-265-4762 or
877-299-9062
800-433-6313 TTY
7AM-8PM, Mon-Fri
Pacific Time
Pharmacy Customer Service
503-265-4709 or
888-786-7509
800-433-6313 TTY
7AM-8PM, Mon-Fri
Pacific Time
Contact Us
If you prefer, you may email us. A Member Service representative will respond to your e-mail within 24 hours (excluding weekends and holidays).
ODS Advantage Member Services
503-265-4762
877-299-9062 toll free
800-433-6313 TTY
7:00AM - 8:00PM (Pacific Time)
Monday-Friday
Mental Health and Chemical
Dependency Services
503-624-9382
800-799-9391 toll free
800-433-6313 TTY
8:00AM - 5:30PM (Pacific Time)
Monday - Friday
ODS Health Plan, Inc.
601 SW Second Avenue
Portland, OR 97204
Pharmacy Customer Service
503-265-4709
888-786-7509 toll free
800-433-6313 TTY
7:00AM - 8:00PM (Pacific Time)
Monday-Friday
Pharmacy Claims
ODS Health Plan, Inc.
Attn: Pharmacy Claims
PO Box 40327
Portland, OR 97204
Appeal Unit
ODS Advantage plans
PO Box 40384
Portland, OR 97240-4038
ODS has always treated all member information as confidential. If you are sending ODS an email inquiring about your own protected health information, it is likely that we will be able to assist you.
If you are inquiring on another member under the plan, you will need to call ODS Customer Service at 877-337-0650. Depending on your relationship to the person you are inquiring on, we may require a verbal approval or written authorization in order to discuss their protected health information if we don't already have one on file.
ODS Holidays
ODS observes the following holidays. Business offices will be closed.
2009
New Years:
Presidents Day
Memorial Day:
Independence Day:
Labor Day:
Thanksgiving:
Christmas:
January 1st
February 16th
May 25th
July 3rd
September 7th
November 26th, 27th
December 24th, 25th