Member Handbooks FAQ
- Why is the Book Effective Date different than my coverage dates?
- How do I get a printed copy of the handbook?
- Can I print out sections of the handbook?
- Why don't the page numbers on the book and the page numbers that Adobe identifies match up?
If you have questions regarding information in your member handbook please contact customer service.
Why is the Book Effective Date different than my coverage dates?
Your coverage may have started before or after the effective date of the book.
How do I get a printed copy of the handbook?
You can print a copy of your handbook by clicking the print button in Acrobat after viewing it online. You can also get a printed copy of your handbook by contacting customer service.
Can I print out sections of the handbook?
Yes, you can print out a selection of pages, the current page, or the entire handbook. These options are located in the Print window.
Why don't the page numbers on the book and the page numbers that Adobe identifies match up?
The page numbers on the book are the same pages that you would find if you were looking at a printed copy of the handbook. The information doesn't always start on the first page. Adobe identifies the page numbers beginning with the first page.
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