ODS member frequently asked questions
- I am losing my ODS employer-sponsored dental plan. Is there any other dental plan available for me?
- How does ODS determine the effective date of my ODS Individual Dental Exchange policy?
- When will my ID card(s), policy and Member Handbook(s) be received?
- Can I terminate my Individual Dental Exchange policy at any time?
- What is the address for filing a claim?
I am losing my ODS employer-sponsored dental plan. Is there any other dental plan available for me?
Yes. The ODS Individual Dental Exchange plan is being offered to anyone who was previously enrolled in an ODS employer-sponsored dental plan and had at least 12 (continuous) months of coverage. This plan allows you to "exchange" your dental policy for an individual dental policy.
How does ODS determine the effective date of my ODS Individual Dental Exchange policy?
Your policy will be effective the first of the month following receipt of a complete application. A complete application includes:
- The application form filled out entirely
- The selection of a future payment method
When will my ID card(s), policy and Member Handbook(s) be received?
You will receive your individual plan ID card(s), Member Handbook(s) and Declaration page, which summarizes the enrollment, within 30 days from underwriting acceptance. If you have not received these items within 30 days from underwriting acceptance, please contact ODS at 503-265-5696 or toll-free at 800-852-5195. Our representatives are available from 7:30 a.m. and 5:30 p.m.
If services are required before having received these enrollment materials, please call ODS Individual Dental Customer Service at 503-265-5680 or toll-free at 877-277-7280.
Can I terminate my Individual Dental Exchange policy at any time?
Yes. You may terminate your Dental Exchange policy at any time by providing ODS with a 30-day advance written notice. Insurance will end on the last day of the monthly period through which premiums are paid.
What is the address for filing a claim?
Send dental claims to:
ODS Companies
601 S.W. 2nd Ave.
Portland, OR. 97204
Please be sure the following information is included:
- Patient's name and identification number
- Date of treatment
- Diagnosis
- An itemized description of services and charges
Log in to Benefit Tracker
Check benefits and eligibility
Log in to Benefit Tracker
Check benefits, eligibility, incentive and utilization
Shopping for health insurance?
Shopping for health insurance?
