ODS. Healthcare from your head to your toes.

Browser and encryption FAQs

What is encryption and why do I need it?
What else is required to use this site?
Why can't I access any secure pages on the ODS website with Internet Explorer?

What is encryption and why do I need it?

Changes in federal law are affecting requirements to ensure that member information is kept confidential and the transmission of that information is secure over the Internet. To comply with the current requirements for transmission over the Internet, the browser you use must be capable of supporting encryption and de-encryption.

Encryption is the process of converting data into a secure format for transmission. Encryption scrambles data that is sent from ODS to you. Your browser must be capable of decrypting, or unscrambling, the data. To do this, you will need a 128-bit-capable browser.

Browsers with 128-bit encryption provide the best protection when transmitting confidential data over the Internet. You must update your browser to 128-bit encryption or you will not be able to use some areas of the ODS website.

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What else is required to use this site?

Some of our applications require the following:

Adobe Acrobat reader, which is a free download from Adobe
JavaScript turned on through your browser
Cookies turned on through your browser

For help with any of these requirements, please contact your local technical resources team or contact your Internet service provider.

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Why can't I access any secure pages on the ODS website with Internet Explorer?

Internet Explorer has security settings that may need to be updated. The common error message you may see is “The page cannot be displayed. Cannot find server or DNS Error.” Please visit Microsoft's support page for more information.

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