Customer Service just for you
Contact Us
If you prefer, you may email us. A Member Service representative will respond to your e-mail within 24 hours (excluding weekends and holidays).
ODS Advantage Prospective Member Services
503-265-2975
888-217-2375 toll free
TTY users call 711
7:00AM - 8:00PM (Pacific Time)
Seven days a week
ODS Advantage Member Services
503-265-4762
877-299-9062 toll free
TTY users call 711
503-948-5577 Fax
7:00AM - 8:00PM (Pacific Time)
Seven days a week
Mental Health and Chemical
Dependency Services
503-624-9382
800-799-9391 toll free
TTY users call 711
8:00AM - 5:30PM (Pacific Time)
Seven days a week
ODS Health Plan, Inc.
601 SW Second Avenue
Portland, OR 97204
Pharmacy Customer Service
503-265-4709
888-786-7509 toll free
TTY users call 711
800-207-8235 Fax
7:00AM - 8:00PM (Pacific Time)
Seven days a week
Pharmacy Claims
ODS Health Plan, Inc.
Attn: Pharmacy Claims
PO Box 40327
Portland, OR 97204
800-207-8235 Fax
Appeal & Grievance Unit
ODS Health Plan, Inc.
PO Box 40384
Portland, OR 97240-4038
503-412-4003 Fax
ODS has always treated all member information as confidential. If you are sending ODS an email inquiring about your own protected health information, it is likely that we will be able to assist you.
If you are inquiring on another member under the plan, you will need to call ODS Customer Service. Depending on your relationship to the person you are inquiring about, we may require a verbal approval or written authorization in order to discuss their protected health information if we don't already have one on file.
ODS Holidays
ODS observes the following holidays. Business offices will be closed.
2012
| New Year's Eve: | December 30th, 2011 |
| Memorial Day: | May 28th |
| Independence Day: | July 4th |
| Labor Day: | September 3rd |
| Thanksgiving: | November 22nd, 23rd |
| Christmas: | December 24th, 25th |
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Check benefits and eligibility
Log in to Benefit Tracker
Check benefits and eligibility
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